Terms & Conditions

GENERAL:

  • We gladly accept your check, however there is a $ 25.00 fee for all returned checks.
  • For FedEx or UPS COD orders (on call in orders only): Include a $10.50 charge in addition to regular shipping and handling.
  • We gladly accept these credit cards: Mastercard, Visa, American Express, and Discover.
  • For international orders:
    • You must obtain a conversion code from you card issuing company to enter under the “zip code” section of the billing information.
    • You may also contact us for wire transfer information.

RETURN POLICIES:

  • Within 7 days of purchase, items that are unopened, with seal intact, may be returned by calling 541- 846-6222
  • There is a 15% restocking fee for all approved returned items.
  • Items returned without approval will not be refunded.
  • No shipping will be refunded.
  • Regarding credit back for online orders: there is a minimal service fee deducted for charges incurred to have this applied back to credit card.

PRIVACY STATEMENT:

Information about our customers is important to us and rest assured we do NOT sell it or give it away to others.

The only information about you that Herbs America gathers is the information you give us when you order our products online or by calling us- and we use that for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.

As far as how secure the information you do give us is, we work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.

We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.